Terms & Conditions

1. Definitions

• "Seller" refers to PT Charcoal Supply Indonesia, located in Semarang, Indonesia.
• "Buyer" refers to any business entity purchasing products from the Seller.
• "Products" refers to coconut shell charcoal briquettes for shisha/hookah use.
• "Order" refers to any confirmed purchase agreement between Buyer and Seller.

2. Minimum Order Quantity

All orders require a minimum quantity of one 20-foot container (approximately 18+ metric tons). We do not process orders below this threshold. Sample orders may be arranged separately upon request.

3. Order Process

1. Buyer submits inquiry with specifications and desired quantity.
2. Seller provides quotation based on current inventory and shipping terms.
3. Upon agreement, Seller issues Proforma Invoice (PI).
4. Buyer confirms order by making payment as per agreed terms.
5. Seller prepares shipment and provides all required documentation.

4. Payment Terms

Payment terms are negotiated per order and may include:

• Telegraphic Transfer (T/T): Deposit upon order confirmation, balance before shipment or against documents.
• Letter of Credit (L/C): Irrevocable L/C at sight from a reputable bank.
• Other terms may be negotiated for established buyers.

5. Shipping & Delivery

Shipping terms follow Incoterms® 2020. Common terms include:

• FOB (Free On Board): Risk transfers when goods are loaded onto the vessel at Indonesian port.
• CIF (Cost, Insurance, Freight): Seller arranges shipping and insurance to destination port.
• CFR (Cost and Freight): Seller arranges shipping; Buyer handles insurance.

Primary ports of loading: Semarang, Surabaya, Jakarta (Indonesia).

6. Quality Standards

All products are lab-tested and meet the following specifications:

• Ash content: As specified per batch (typically 1.5-3%)
• Moisture content: Maximum as specified per batch
• Burning time: As specified per batch
• Caloric value: As specified per batch

Buyers may request pre-shipment inspection by a third-party agency (SGS, Intertek, etc.) at Buyer's expense.

7. OEM / White Label Services

We offer OEM and white label packaging under your brand. Custom branding requires minimum order quantities and lead time for packaging preparation. Artwork and specifications must be provided by Buyer. All intellectual property rights for custom branding remain with the Buyer.

8. Limitation of Liability

Seller's liability is limited to the invoice value of the goods. Seller is not liable for indirect, consequential, or special damages, including lost profits. Claims must be supported by documentation and submitted within 14 days of goods arrival at destination.

9. Governing Law & Disputes

These terms are governed by the laws of the Republic of Indonesia. Any disputes shall be resolved through good faith negotiation. If unresolved, disputes shall be submitted to arbitration in accordance with the rules of the Indonesian National Board of Arbitration (BANI) in Jakarta, Indonesia.

10. Contact Information

For questions regarding these terms, please contact us: