Privacy Policy

1. Introduction

PT Charcoal Supply Indonesia ("we," "our," or "us") respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our business.

2. Information We Collect

As a B2B supplier, we collect business-related information including:

• Business Contact Information: Company name, contact person name, job title, email address, phone/WhatsApp number.
• Company Details: Business address, country of operation, industry sector, company registration details.
• Inquiry Data: Product specifications, quantity requirements, shipping preferences, custom branding requests.
• Transaction Records: Order history, payment information, shipping documents, correspondence.
• Website Usage: IP address, browser type, pages visited (via basic analytics).

3. How We Use Your Information

We use collected information for:

• Processing and responding to your inquiries and quote requests.
• Preparing and fulfilling orders, including shipping coordination.
• Communicating about order status, shipping updates, and product availability.
• Providing customer support and addressing quality concerns.
• Sending relevant product updates or new inventory notifications (with your consent).
• Complying with legal and regulatory requirements.
• Improving our products and services.

4. Information Sharing

We may share your information with:

• Shipping Partners: Freight forwarders, shipping lines, and logistics companies to fulfill deliveries.
• Customs Authorities: As required for international trade documentation.
• Payment Processors: Banks and financial institutions for transaction processing.
• Third-Party Inspectors: SGS, Intertek, or other agencies if you request pre-shipment inspection.
• Legal Authorities: When required by law or to protect our legal rights.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Retention

We retain business records for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Transaction records are typically retained for a minimum of 7 years in accordance with Indonesian tax and trade regulations.

6. Your Rights

You have the right to:

• Access: Request a copy of the information we hold about your business.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your information, subject to legal retention requirements.
• Opt-out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us using the information provided below.

7. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies & Analytics

Our website may use basic analytics tools to understand visitor behavior and improve our services. This may include cookies that collect anonymous usage data. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

For privacy-related inquiries or to exercise your rights, please contact: